If you need additional information, please contact web support at email@example.com or contact one of the resources listed below.
Monday through Friday, 8:00 a.m.–noon, 1:00–4:45 p.m.
Building 453 Room 1103 (Q clearance area)
Telephone: (925) 422-4531
|If you need help with ...||4-Help||LC Hotline|
|Desktop (Mac/PC/Linux) operating systems||X|
|Desktop site-licensed software (e.g., Microsoft Office)||X|
|E-mail server, majordomo e-mail list||X|
|Entrust (unclassified) requests, general information||X|
|LC high-performance computing systems (accounts, access, running jobs, etc.)||X|
|Laptops on foreign travel (LOFT)||X|
|Mailing lists (subscribe or unsubscribe)||X|
|Mailing lists for LC machine status (subscribe or unsubscribe)||X|
|OpenLabNet network or printer||X|
|OTP (related to accessing an LC machine)||X|
|OTP (general use); forgotten PIN||X|
|PIN (for OTP); change or reset||X|
|PIN, classified (for OTP)||X|
|OUN PAC; change, forgotten, test||X|
|SSH (related to accessing an LC machine)||X|
|VPN (related to accessing an LC machine)||X|
|VPN (general use)||X|
|X-windows (related to display from an LC machine)||X|
You can submit a FrontRange Self Service form to report a problem or issue (select the "Submit Request" link to submit a FrontRange incident, and select High Performance Computing for the Support Unit) or use the contact information below.
For help with LC passwords, accounts, forms, terminations:
Call (925) 422-4533, e-mail firstname.lastname@example.org.
For HPC technical assistance during normal business hours:
Call (925) 422-4532 or e-mail email@example.com.
To reach Operations for a down system or network problem after hours:
Call (925) 422-0484 or e-mail firstname.lastname@example.org
For desktop assistance (Macintosh, Linux, and Windows):
Call (925) 424-4357 (4-HELP)
Snail Mail Address:
LC Customer Services Group
P.O. Box 808, L-63
Livermore, CA 94551